FAQ

We are based in Caversham, Reading (UK)

You can place an order by using the shop on our website; by DM Instagram/Facebook, calling us or sending an email to info@readinglovescheesecakes.com.

If ordering for an event we recommend you send us all the details such as the date, time, place, flavours and quantities needed. We will review your information and respond within one to two business days.

Acceptable forms of payment if you order by using our online shop: Credit cards, Debit cards or Bank transfer. If you do order by contacting us outside the web: bank transfer and cash.

Delivery: We will deliver your order to you during the agreed upon time at a location suitable to you within reason. Please have someone available to receive your order. If no one is available to receive the order, customer will become responsible for rescheduling a pick up.

Collection: If pickup is scheduled, customer agrees to pickup within 15 minutes of scheduled time.

We must advise you our products are made without preservatives and are best enjoyed within 72 hours of making. Please respect our time and our space. We will not hold on to an order longer than 48 hours. There will be no refunds if customer does not receive or pick up order.

You can cancel your order up to 48 hours before your chosen collection or delivery slot, you must contact us via email or telephone to cancel.

We require a minimum of 48 hours notice, but this is depending on diary availability. During certain times of the year i.e. Easter, Christmas we are extremely busy so please book in advance to avoid disappointment. 

No. We are a home based, on-demand based bakery, which means we only make what our customers order.

No, we sell the product as a whole cake. If you want a smaller cake, we have different options, like the mini ones or the jars.

We are confident that the passion we have for our cheesecakes is demonstrated by their quality. For us the provenance of our ingredients is of massive importance. Berkshire really has a great environment when it comes to its fresh produce and we try to use it wherever possible.

We don’t use any artificial preservatives, colours or flavourings in our cheesecakes so it really is as fresh as possible.

Our cheesecakes need to be chilled as soon as possible after collection and kept flat all times. The cheesecakes should be kept flat at all times on the journey to its destination. We cannot accept any responsibility for any cheesecakes damaged in transit. All cheesecakes are quality checked before leaving our place.

Our cakes are best eaten fresh, therefore they are best eaten on the day of collection or the day after. Please bear this in mind when ordering your cake for a specific date/occasion. When it comes to homemade cheesecake, their shelf-life in the fridge is up to 5 days.

You can absolutely freeze cheesecake! Most cheesecakes taste even better the next day and will keep well in the freezer for up to a month.
Cheesecake can be frozen whole or cut up into slices.

Yes! We always have gluten-free and vegan options. If you have another dietary requirement, recipes can be adapted and certain ingredients used. Please contact us before booking a collection or delivery slot to discuss your dietary needs and we will be happy to help.

No problem! If you were looking for something in particular which you can not see on our website, we take custom orders/requests. Please contact us and we will be happy to help you!

Yes! We do have a trade menu available, please contact us with any trade enquiries.